Level 2 Award in Customer Services


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Qualification  

HABC Level 2 Award in Customer Services QCF

 

Location

Courses held at our dedicated training facility at:

Swans, Station Road, Wallsend, Newcastle NE28 6EQ.

 

In-house training options also available, please call us for more information.  

 

Course Content

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.

 

The qualification covers the principles of customer service including:

 

  • how to meet customer expectations
  • the importance of appropriate behaviour
  • communication techniques
  • ways to deal with problem customers.

 

Duration

This qualification is typically delivered over 6 hours.

 

Assessment

This qualification is assessed through a 30-question multiple-choice question examination. The duration of the examination is 1 hour.

Successful learners must achieve a score of at least 20 out of 30.

 

Call us for more information on our dedicated course line between 0900-2000, 7 days a week: +44 (0)191 406 5383