Conflict Management


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Qualification

HABC Level 2 Award in Conflict Management QCF

 

Location         

Courses held at our dedicated training facility at:

Swans, Station Road, Wallsend, Newcastle NE28 6EQ.

 

In-house training options also available, please call us for more information.  

 

About this course

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

 

Subjects covered include:

 

  • The role of communication
  • The assessment of risks in conflict situations
  • How to follow up practices after such events

 

Duration

This qualification is usually achieved by taking 14 Guided Learning Hours.

 

Assessment

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass. 

 

Call us for more information on our dedicated course line between 0900-2000, 7 days a week: +44 (0)191 406 5383