Terms & Conditions

These terms and conditions of Business (Conditions) within this Contract, are set out between Graspan Frankton Ltd. (hereinafter called the Company) and the person, company or business named (hereinafter called the Client).

Definitions
  • Company Personnel - the personnel selected by the Company to perform the In-Company Training and Services to the Client;
  • Contract - this services contract incorporating these Conditions and the Appendix as the same may be amended by agreement between both parties in writing from time to time;
  • Task/Plan - the Task/Plan described in the Appendix at which the Company is engaged to provide the services;
  • Services - the services described in the Appendix;
  • Venue - the venue/site location for which the company services takes place as described in the Appendix.
  • Price - the price for the Services as set out in the Appendix and as may be varied in accordance with these Conditions;
  1. Application of Conditions
    1. These Conditions shall:
      1. apply to and be incorporated into this Contract; and
      2. have priority over any inconsistent terms or conditions contained, or referred to, in the Client's purchase order, confirmation of order, acceptance of a quotation, or specification or other document supplied by the Client, or implied by law, trade, custom, practice or course of dealing.
    2. In the event of any conflict between the Appendix, the Task Plan and these Conditions, the following order of precedence shall apply:
      1. the Appendix;
      2. these Conditions;
      3. the Task Plan.
    3. The Client's purchase order, or the Client's acceptance of a quotation for Services by the Company, constitutes an offer by the Client to purchase the Services on these Conditions.  No offer placed by the Client shall be accepted by the Company other than:
      1. by a written acknowledgement issued and executed by the Company; or
      2. (if earlier) by the Company starting to provide the Services when a contract for the supply and purchase of the Services on these Conditions will be established.
    4. Quotations are given by the Company on the basis that no Contract shall come into existence except in accordance with clause 1.3.  Any quotation is valid for a period of 30 days from its date, provided that the Company has not previously withdrawn it.
    5. The Client's purchase order, or the Client's acceptance of a quotation for Services by the Company, constitutes an offer by the Client to purchase the Services on these Conditions.  No offer placed by the Client shall be accepted by the Company other than:
      1. by a written acknowledgement issued and executed by the Company; or
      2. (if earlier) by the Company starting to provide the Services when a contract for the supply and purchase of the Services on these Conditions will be established. 
    6. Quotations are given by the Company on the basis that no Contract shall come into existence except in accordance with clause 1.3.  Any quotation is valid for a period of 30 days from its date, provided that the Company has not previously withdrawn it.
  2. The Services
    1. On or before signature of this Contract the Client agrees to provide a detailed list of specifications and responsibilities for all Company Personnel to be set out in the Task Plan which shall be agreed by the parties in writing.
    2. The Client agrees that the Company and the Company Personnel shall be independent of the Client and neither the Company nor the Company Personnel shall be subject to directions from the Client as to the manner in which it or they shall perform its duties, unless specified in the Task Plan and agreed by the Company.  If the Client fails to follow the instructions of the Company or the Company's Personnel in connection with the task, it does so at its own risk and clause 10.8 shall apply.
  3. The Client's Obligations
    1. The Client shall:
      1. co-operate with the Company in all matters relating to the Services;
      2. provide the Company, the Company Personnel and the Company's agents, subcontractors, consultants and employees, in a timely manner and at no charge, with access to the Venue;
      3. inform the Company of all health and safety rules and regulations and any other reasonable security requirements that apply at the Venue;
      4. obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services at the Venue, in all cases before the date on which the Services are to start.
    2. If the Company's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, the Company shall not be liable for any costs, charges or losses sustained or incurred by the Client arising directly or indirectly from such prevent or delay and may increase the Price to take into account such delay.
    3. The Client shall ensure that its staff and the Venue comply with all relevant legislation or other regulations relating to health and safety matters to ensure that the Company's Personnel are provided with a safe working environment.  In this context, the Client shall:
      1. ensure that valid and adequate public liability insurance, professional indemnity insurance and employer’s liability insurance remains in force throughout the duration of the Contract to cover the Client’s potential liability to the Company or the Company's Personnel under the Contract, (which shall include, but not be restricted to, any liability arising out of the Company's Personnel’s actions or omissions) in connection with the Services;
      2. ensure that the Company's Personnel are not prevented from complying with any relevant legislation or regulation; and
      3. take all reasonable care to prevent injury or disease to the Company's Personnel or their     property.
    4. The Client shall upon request from the Company provide proof that such insurances are effective and evidence that the premiums are paid up to date.
    5. The Client acknowledges and accepts that the Company is in business on its own account and that the Company's Personnel are professionals who will use their own initiative as to the way the Services are performed. The Client further acknowledges that the Company and/or the Company Personnel may therefore be engaged by third parties simultaneously to their performance of the Services provided that in the reasonable opinion of the Company no conflict of interest exists as a result.
  4. Contract Duration/Termination
    1. The period of engagement by the Client for the Services from the Company shall commence as detailed in the Appendix and shall continue for the period set out in the Appendix.
    2. Either party may terminate the Contract upon giving notice in writing to the other:
      1. If the other shall be in breach of any term of the Contract which, in the case of a breach capable of remedy is not remedied by the breaching party within 14 days of receipt by the breaching party of a written notice from the terminating party specifying the breach and requiring its remedy;
      2. if the other shall have a bankruptcy order made against him or arrange or composition with his creditors; or
      3. if the other otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors; or
      4. if the other (being a body corporate) convenes a meeting of creditors (whether formal or informal); or
      5. if the other shall enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation; or
      6. if the other shall have a receiver or manager, administrator or administrative receiver appointed over its undertaking or any part thereof; or 4.2.7if documents are filed with the court for the appointment of an administrator of the other party; or
      7. notice of intention to appoint an administrator is given by the other party or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986); or
      8. if a resolution is passed or a petition presented to any court for the winding-up of the other party or for the granting of an administration order in respect of the other party;
      9. if any proceedings are commenced relating to the insolvency or possible insolvency of the other party; or
      10. if the other party ceases or threatens to cease to carry on its business.
    3. Upon termination of the Contract for any reason all outstanding sums due to the Company shall be payable immediately by the Client and this clause 4.3 shall survive expiry or termination of the Contract for any reason.
  5. Price
    1. The Price of the Services is set out in the Appendix.
    2. All published rates are subject to VAT (value added tax) at the UK prevailing rate
    3. Except where the Client has an agreed credit account with the Company the Client shall pay the Company a deposit of not less than 50% of the Price at the time of booking with the remaining balance to be paid not less than 14 Days prior to the Task date. A failure by the Client to pay such deposit and balance shall entitle the Company to cancel the Contract without liability and recover its costs from the Client.
    4. Where the Client requests additional Services not detailed in the Task Plan, the Client will receive a written quotation from the Company detailing any additional expenses to be incurred in the performance of the Services.  No change to the Task Plan shall be valid until agreed by the Company in writing.
    5. The Company must receive a purchase order or a written authorisation from the Client prior to incurring any additional expenses advised by the Company in a written quotation to the Client.
    6. The Client shall pay the Company for any additional authorised expenses. No credit account facilities are available for additional expenses incurred; the Client shall make payment upon receipt of the Company's invoice.
    7. The Client shall not, without the prior written consent of the Company, at any time from the date of the Contract to the expiry of 12 months after the last date of supply of the Services, solicit or entice away from the Company or employ (or attempt to employ) any person who is, or has been, engaged as an employee, consultant or subcontractor of the Company in the provision of the Services including but not limited to the Company Personnel.
    8. Any consent given by the Company in accordance with 5.7 shall be subject to the Client paying to the Company a sum equivalent to:
      1. 20% of the then current annual remuneration or of fees paid by the Company to the Company's employee, consultant or subcontractor or;
      2. if higher, 20% of the annual remuneration or fees to be paid by the Client to that employee, consultant or subcontractor; or
      3. where the Company is unable to calculate the annual remuneration or fees paid or to be paid in accordance with clauses 5.8.1 or 5.8.2, the sum of £5,000 plus VAT.
  6. Payment Terms
    1. All invoices from the Company if not hand delivered are mailed direct to the Client’s address giving in these Conditions, unless otherwise notified in writing by the Client.
    2. All deposits are payable by the Client at the time of booking.
    3. The balance of the Price will be payable in advance of the Task of not less than 14 days on the issue of an invoice from the Company, all invoices are strictly seven (7) days from the date of invoice for credit account holders or become payable immediately on issue of an invoice for non-credit account holders (such invoice to be issued by the Company or before the Task).  Time for payment shall be the essence of the Contract.  A failure by the Client to pay an invoice when due shall entitle the Company to cancel the contract and recover its costs in full from the Client.
    4. The Company shall be entitled to charge an overtime rate on a pro-rata basis for each part day or for any time worked by the Company Personnel whom it engages on the Services outside the hours referred to in the Appendix at the hourly rates or part thereof set out in the Appendix.
    5. All payments should be made payable to Event Security Management Limited or otherwise stated on the invoice at the time of being issued.
    6. Late payment of an invoice may result in a surcharge being made.  This will be calculated from the due date on the invoice, at a daily rate of 8% above the base rate of Barclays Bank plc plus statutory debt recovery costs until the outstanding balance and the invoice is paid in full.
  7. Rebates
    1. Should the Company find it necessary to cancel the Contract other than in accordance with clauses 4, 5.3 or 6.5, the Company agrees to give as much notice as is duly possible and in such circumstances all fees paid including the Client's deposit will be refunded in full.
    2. Should the Client find it necessary to cancel the Contract other than in accordance with clause 4 at any time at least fourteen (14) days prior to the Event, having notified the Company in writing, the Company shall repay the Price to the Client less 50% of the total Price Paid.
    3. Should the Client find it necessary to cancel the Contract other than in accordance with clause 4 less than fourteen (14) days prior to the Task, the Client is liable to pay the full amount of the Price.
    4. NO REFUNDS are given under any circumstances for any additional expenses incurred that have been authorised by the Client in accordance with these Conditions.
  8. Confidentiality
    1. The Client shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been discussed to the Client by the Company, its employees, agents, consultants or subcontractors and any other confidential information concerning the Company's business or its services or prices which the Client may obtain.
    2. The Client may disclose such information:
      1. to its employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out the Client's obligations under the Contract; and
      2. as may be required by law, court order or any governmental or regulatory authority.
    3. The Client shall ensure that its employees, officers, representatives, advisers, agents or subcontractors to whom it discloses such information comply with this clause 8.
    4. The Client shall not use any such information for any purpose other than to perform its obligations under the Contract.
  9. Skills & Qualifications
    1. Subject to clauses 10.6 and 10.7 the Company will endeavour to ensure that any Company Personnel are suitably qualified and experienced to carry out such duties detailed in the Task Plan.
    2. The Client will ensure that any of its employees or contractors that may encounter the Company Personnel are suitably qualified and experienced to carry out such duty detailed in the Task Plan.
  10. Liabilities
    1. This clause 10 sets out the entire financial liability of the Company (including any liability for the acts or omissions of the Company Personnel and the Company's employees, agents, consultants, and subcontractors) to the Client in respect of:
      1. any breach of the Contract including any deliberate breach of this Contract by the Company, the Company Personnel, or its employees, agents or subcontractors;
      2. any use made by the Client of the Services or any part of them; and
      3. any representation, statement or tortuous act or omission (including negligence) arising under or in connection with the Contract.
    2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
    3. Nothing in these Conditions limits or excludes the liability of the Company:
      1. for death or personal injury resulting from the Company's negligence; or
      2. for any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by the Company.
    4. Subject to clause 10.2 and clause 10.3 the Company shall not be liable for loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss of goods; loss of contract; loss of use; loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
    5. The Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the Price paid for the Services.
    6. The Company shall use reasonable endeavours to offer the Client details of the Company Personnel to be used for the supply of the Services.  Where required by law, the technical qualifications and suitability of the Company's personnel to be used will be checked and verified by the Company, so far as reasonably practicable.  For the avoidance of doubt, the Company does not warrant that any Company Personnel has the necessary qualifications required to provide the Services.
    7. The Company supplies the Company Personnel to the Client in all good faith and, subject to compliance by the Company with Clause 10.6, shall not be held to be responsible for any misrepresentations or misleading information provided by the Company Personnel concerning the qualifications or experience of the Company Personnel or their fitness or suitability for the supply of the Services.
    8. The Client shall indemnify the Company against any and all claims, demands and liabilities, damages, costs and expenses incurred by the Company:
      1. in respect of any breach of the Contract by or negligence of the Client, its employees, agents and subcontractors;
      2. arising from any action and or comments made by the Client, its employees, agents and subcontractors; and/or
      3. arising from a failure by the Client to follow the instructions of the Company and/or the Company Personnel in connection with the Task.
  11. Notice
    1. Any notice required by these terms and conditions of business to be given by either the Client or the Company to the other shall be in writing only and shall be deemed served by sending the same by registered post or recorded delivery to the last known address of the other party and any receipt issued by the postal authorities shall be conclusive evidence of the fact and date of posting of any such notice.
    2. ny registered post not signed for and return to sender will still be deemed served by the sender.
  12. General
    1. Each party reserves the right to cancel the Contract if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce).
    2. Neither party may assign or transfer the contract without the other's prior written consent.
    3. Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
    4. Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Client shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
    5. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
    6. The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
    7. The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and where the Client enters into the Contract in connection with its business, both parties submit to the exclusive jurisdiction of the English courts.
TRAINING TERMS & CONDITIONS

Thank you for choosing Graspan Frankton Limited (GF) to be your training provider. By making this booking you are entering into an agreement with us. Please carefully read our Terms and Conditions below:

Definitions:

  • Student: An individual or group proposing to attend any course delivered by Graspan Frankton Ltd.
  • Course: meaning the course for which the student is attending.
  • Fees: All fees payable by the Student including course fees, accommodation fees and any relevant miscellaneous fees stated. Course Fees: The Fees payable by the Student in respect of the Course.
  • Accommodation Fee: The fee payable by the student in respect of his/her residence in accommodation provided by Graspan Frankton Ltd. Company: Graspan Frankton Ltd, Vallum Farm, Tyne and Wear, NE18 0LL. Registered in England and Wales No: 07817088.
  • General: Your rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.
  • GF may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform students as soon as is reasonably possible of any such changes.
  • Course eligibility: Before booking onto the course, please ensure you understand the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.

By agreeing to these Terms and Conditions you are confirming that you can speak, read and write English fluently. This is to ensure that at no stage on the course you misunderstand the instructions and guidance being delivered which could result in you failing the course. If it transpires you have willingly or unwillingly provided inaccurate information and does not meet the course pre-requisites and/or are unable to speak, read and write English fluently. This will result in you being terminated from the course with immediate effect, without refund.

Booking & Payment: Payments can be made via the booking system on our website or by contacting us via telephone.

A deposit is required to reserve a place on a course by payment of 25%. Deposits are non-refundable unless cancellation is provided in writing within the relevant cancellation period

Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed unless previous arrangements have been agreed, full payment of the course fees must be made 1 week before commencement of the course. Failure to not carry out this will result in the forfeit of your place on the course and loss of your holding deposit. 

If you do not attend a course, and have not previously informed us, the full course fee remains payable.

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all cases, the full course fee remains payable. However, in specific circumstances we may swap you onto the next available course to complete your training free of charge.  

Course attendance and certification: Students will receive joining instructions via email to the email address provided on the booking form.

It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the student. Instructions will be sent via email to the email address provided on the booking form. If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact GF to arrange for them to be reissued. 

Failure to attend the course will result in the full cost being incurred. GF will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address. 

All certificates remain the property of GF until full payment is received. If any replacement or duplicate certificates are required, then an administration charge of £50 is payable per certificate (plus the certificate replacement cost). Offers & discounts: Promotional offers, discounts and student support offers cannot be used in conjunction with each other, this includes Attend Now & Pay Later, Early Bird, Former Student discounts and ELCAS claims.

The number of discounted places on each course is limited so bookings will be on a first come, first served basis. Former students who have attended a GF course with will qualify for a 10% loyalty discount, where evidence of past attendance is presented prior to the course start date. Failure to provide evidence of past attendance will result in students having to pay the full price of the course. 

The Attend Now, Pay Later offer is only available by prior agreement in advance of booking. The remaining balance must be paid within 12 months of the course start date. Failure to settle the balance in full within the 12-month period will result in legal action being taken to retrieve the outstanding balance. This could result in additional fee’s been applied to recover the balance. 

Re-qualification courses: To be eligible to attend any re-qualification course the student must present to GF prior to commencement a valid, original and in date certificate. If your certificate has expired, then please contact us prior to booking to discuss your available options.

Course Failure Procedure: If you fail any module or assessment on our course, you will be invited to re-take that module/assessment at a suitable time that both parties have agreement. If you then fail that module/assessment again you will be invited to re attend the full course later. All failures and re-assessments will be at the students cost and in accordance with that awarding bodies guidelines and protocols.

Cancellations by student: Should your circumstances mean that you need to transfer to another course, then this will be completed free of charge, providing there are available spaces, the transfer takes place within 12 months following the original course start date and notice is given in writing at least 14 working days before the course is due to commence. If notice is not given in writing within the period mentioned, then our cancellation charges will apply. If there are no available spaces on the requested transfer course/date, then GF will look at alternative dates. If no alternative dates are available, then our cancellation charges will apply. Refunds will NOT be given, should a request be made to cancel having already transferred onto another course. 

If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’). This means that during the relevant period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. 

If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation. 

Your legal right to cancel a Contract starts from the date when a booking is made – which is when the Contract between us is formed. You have a period of 14 calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period ends on a Saturday, Sunday or public holiday then the period will be extended until the next working day. 

If your course is due to start within the cancellation period, then your legal right to cancel is as follows: 

  • If your course has started and ended during the cancellation period, then your legal right to cancel will not apply If your course has started but is due to end after the cancellation period, then your legal right to cancel still applies. However, you will have to pay a proportion of the course fee which we will base on the total price of the course and the period of the course from the start date to the date of cancellation.
  • If you decide to cancel your course outside of the relevant cancellation period and you are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
    • Calendar days’ notice before the start date of the course
    • 29 calendar days or more
    • Between 15 to 28 calendar days
    •  Between 1 and 14 calendar days
    • Failure to attend

    Refund applicable (excluding accommodation)

    • Full refund minus deposit
    • 50% refund minus deposit
    • No refund will be given
    • Treated as late cancellation and no refund given

Refunds will NOT be issued for accommodation bookings outside of the legal cancellation period. Additionally, refunds will NOT be given should a request be made to cancel having already transferred onto another course. 

All cancellation or transfer requests must be submitted in writing and received by GF prior to the course commencing. 

Cancellations by GF: On occasions for unforeseen circumstances GF may find it necessary to cancel a course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another date, or a full refund of fees paid. We accept liability for losses you suffer because of us breaking this agreement if the losses are a foreseeable consequence. 

Code of Conduct: You must adhere to the high standards reasonably expected by GF and conduct themselves in a befitting manner, always including when at the GF training centre, in provided accommodation, whilst driving GF supplied vehicles, when visiting locations and other establishments for or on behalf of GF. Any unacceptable behaviour could result in you being terminated from the course with immediate effect, without refund. No alcohol may be consumed during any class time or during exercises. No drugs are to be consumed at any time. 

Security Policy: Graspan Frankton endeavour to maintain a safe and secure environment to course attendees, visitors and employees whilst at the Vallum Farm site or any remote areas used for instruction. If you feel that there is a breach of security or safety, please contact the course tutor or GF office staff immediately. 

First Aid: All GF tutors/instructors are at minimum First Aid at Work qualified (in-date) and can provide immediate first aid and co-ordinate emergency services if required. 

No Smoking Policy: GF has a strict no smoking policy and we would kindly ask that there is no smoking inside the training centre and allocated accommodation. For those wishing to smoke, a designated area is provided but we would remind smokers that this area is also used by non-smokers. Non-compliance with the no smoking policy carries a penalty charge of £100.00 to cover the cost of extra cleaning and the resulting delay incurred in re-letting the room. In addition, any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking. 

Fire & Emergency: In the interest of your own safety you should check where the locations of the fire alarms are in relation to your whereabouts. There are Fire & Emergency Rules inside the training centre and allocated accommodation we respectfully suggest that you familiarise yourself.ALL FIRE  ALARMS MUST BE CONSIDERED AS EVIDENCE OF A FIRE AND YOU SHOULD ACT ACCORDINGLY UNTIL YOU ARE INFORMED TO THE CONTRARY. If you hear the fire alarm you must make your way to the assembly point.

 

You will conduct a FIRE DRILL on the first morning of the course.

 

Wi-Fi: We offer free Wi-Fi for our students’ use and usage is strictly subject to the terms and conditions found when connecting to the service. Please note that we have no responsibility for, or control over, the internet services you access and do not guarantee that any services are error or virus free. We do not guarantee the availability of the service, the speed at which information may be transmitted or received; or that the service will be compatible with your equipment or any software which you use. 

Vehicle Parking: There is a limited number of on-site parking spaces available for students. We ask that students park at the rear of the building and observe the parking signs and park considerately to ensure there is adequate space for everyone. Please note that vehicles are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle however it is caused. 

Disabled Students: GF fully complies with all laws from time to time in force regulating the treatment of, and provision for, disabled students.

If you have a disability, please discuss any special requirements with us before booking. GF accepts no responsibility for students booking unless suitability was first checked.

Item(s) Left Behind: We can accept no responsibility for items left behind after you have departed. Small items left behind can be returned to you by post. A £5 handling charge plus the cost of postage must be paid before the item(s) are dispatched. Larger items will incur a higher handling cost. Any unclaimed items of property will be disposed of after 4 weeks.

Complaints & Appeals: If there is a problem during provision of the services, you must report it in the first instance to the course instructor. If it remains unresolved then the issue should be reported immediately to either of the GF Directors, so all efforts can be made to resolve the problem. If the problem cannot be resolved, you must notify GF in writing giving full details within 28 days of the end of provision of the services. Failure to serve notice of the complaint in accordance with the above will preclude you from being entitled to any further action against GF. A copy of our Complaints & Appeals policy can be made available upon request. 

Liability: None of the exclusions and limitations in our Terms and Conditions are intended to limit any rights which you may have under statute nor in any way to exclude or limit liability you for personal injury or death resulting from GF’s negligence or that of its employees or for any liability incurred because of fraud or fraudulent misrepresentation by Graspan Frankton.

By agreeing to the Terms and Conditions you acknowledge that you are engaging in activities that involves a level of risk. These risks include (but are not limited to) physical injury or even death. By engaging in the activities provided by GF you agree to assume these risks and agree to release and discharge GF and its directors, employees, subcontractors and agents from any direct, indirect or consequential loss or damage and all and any claims, actions, proceedings, liabilities and costs arising from, or in any way connected with, the activities.

For the avoidance of doubt GF and any of its employees or contractors, will not be liable for any loss or damage to any personal property or vehicle belonging to the student during provision of the services, this also includes any fixed penalty notices such as parking, speeding or other traffic related fines.

Media: GF has the right to take pictures and recordings all students during activities and services. By agreeing to these Terms and Conditions you accept that all rights whatsoever in connection will be owned solely by GF and further accept and agree that any recordings may be used by GF at its absolute discretion in any manner including but not limited to its website, promotional material and advertisements. 

Privacy Policy: Any data collected during this booking will be stored on our computer(s) for the purpose of course materials and certificates. Such data will only be collected, processed and held in accordance with GF’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998. We may from time to time contact you about promotions and offers.

Law and Jurisdiction: These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England & Wales. Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England & Wales.

Accommodation (only applicable to students booking accommodation): We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point:

  • Communication will be sent to you 48 hours before the course commencing, containing details of how to access the accommodation block outside of working hours.
  • Accommodation will be available to you from 15:00 hrs on the day of arrival, unless otherwise arranged. We may not be able to accommodate an early arrival as we will be busy preparing rooms. However, you may drop off bags, and collect your room key at an earlier time by prior arrangement. lease be ready to leave the accommodation by 10:00 hrs on the day of departure, unless otherwise arranged.set of keys will be issued to each student. Lost or failure to return room keys will be charged at £25.
  • We accept that food and drinks can be consumed in the rooms, but care should be taken to avoid spillage etc.
  • Please take care when staying in your allocated accommodation. You are responsible and liable for any breakages or damages caused to the accommodation or its contents. We ask you to do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge for repair or making good if the damage or breakage is significant.
  • We ask that noise levels are kept to a minimum, especially after 23:00 hours with regards to TVs, raised voices, and door shutting etc. This helps us to make sure everyone’s stay is or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other students.
  • Please bear in mind that in parts of the allocated accommodation there is less soundproofing. Students should therefore be aware of the possibility of other students causing some disturbance and vice versa through creaking floorboards. We ask that all guests show consideration to their fellow students.