Level 3 Award in Delivery of Conflict Management
The Level 3 in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
Duration: 4 Days
- 19-22 March 2020
- 23-26 July 2020
- 24-27 September 2020
Contact Us: +44 (0) 191 466 1176
The objective of the qualification is to:
- Support a role in the workplace for those who deliver scenario-based conflict management training; and
- provide learners with personal growth and engagement in learning.
The qualification is suitable for delivery across a wide range of sectors and is of benefit to those delivering training in a customer-facing role.
The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications, which include scenario-based conflict management training.
The course covers the following units:
- Managing conflict in the workplace when dealing with customers, service users or the public
- Delivering scenario-based conflict management training