At Graspan Frankton our core efforts are focused on the provision and development of high-quality training, delivered through a wide range of Internationally recognised training programs, which will provide effective and long-term benefits to your business.

Level 3 Award in Delivery of Conflict Management

The Level 3 in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

Cost: POA

Duration: 4 Days


  • 19-22 March 2020
  • 23-26 July 2020 
  • 24-27 September 2020 

Contact Us: +44 (0) 191 466 1176

The objective of the qualification is to:

  • Support a role in the workplace for those who deliver scenario-based conflict management training; and
  • provide learners with personal growth and engagement in learning.

The qualification is suitable for delivery across a wide range of sectors and is of benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications, which include scenario-based conflict management training.

The course covers the following units:

  • Managing conflict in the workplace when dealing with customers, service users or the public
  • Delivering scenario-based conflict management training