Conflict Management Training


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HABC Level 2 Award in Conflict Management RQF



Vallum Farm, Newcastle, NE18 0LL


In-house training options also available, please call us for more information 


About this course

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.


Subjects covered include:


  • The role of communication
  • The assessment of risks in conflict situations
  • How to follow up practices after such events



This qualification is usually achieved by taking 11 Guided Learning Hours



The qualification is assessed through a multiple-choice question examination


Call us for more information on: +44 (0)191 466 1176